Replying to online reviews is important, why aren’t you doing it?
Replying to online reviews is important, why aren’t you doing it? Are you too good for it? Remember, no matter how well the product or service is, it’s never above anyone else. Perhaps you run a reputable business with a higher number of referral sales, but still, you could further increase income by simply replying to existing online feedback!
When there’s an online review, whether it’s positive or negative, it’s an opportunity to impress future prospects who are watching to see how well you respond. Let me repeat that, you definitely want to reply and thank the individual within a few days of a positive review, and be as precise and genuine as possible. If the review was especially lavish, take things further and offer them a discount, become a brand ambassador, or offer them a percentage of referral sales.
Now let’s talk about the negative reviews. Of course, this is the main reason why you want to reply. Unnoticed negative feedback can be a thorn in the side of sales. Successive customers can harmfully build upon the previous negative reviews and underline the fact that the business doesn’t seem to care about the highlighted issue whatsoever.
If you’re confused about how to proceed with troubleshooting or replying to feedback, consider using Irevu, an online service offered at MyDev.com. Irevu is a service that makes it easy for customers to leave reviews within 2 clicks and quickly alert managers when negative feedback is posted. Remember, negative reviews should be addressed ASAP with a hopeful win-win resolution. If you still aren’t in the mood to manage online reviews, consider using Irevu’s “full service” option where a team of specialists will meet with the paying company and understand how to resolve a wide range of circumstances approved by the business owner.
Try Irevu today at MyDev.com and feel the difference
For any further questions feel free to contact: hello@irevu.com or call (224)279–1076
