Ticketing software, somethin businesses didn’t think they need until now
The support team should have their own dashboard to view, resolve, and close out complaints, enter a software.
Here are a few reasons why a ticketing system is needed as a compliment to a project management system:
Tickets Are Organized In Que
When a customer or prospect complains, states a grievance, or has any sort of issue, the customer service department will open a “ticket.” This ticket gets slapped onto the dashboard of the software with a time stamp for everyone in the department to see. The ticket will not go away, in fact it will automatically change its status of important if user neglects it. This way of organizing issues is the most efficient form of distributing workload among a department.
No Need for Repetitive Tasks
With Claritick the administrator of the support department can customize how much or little information the employee needs to gather before stamping the ticket to the dashboard where it gets automatically assigned to someone. Once the ticket is posted in Claritick it can also alert managers in the operations department using a project management system (like Claritask also by MyDev) should they care to see what customer grievances are coming in.
Performance Review
Metrics can be tracked such as resolution time to see which agents are earning the most customer satisfaction from resolved issues.
For the optimal ticketing platform with the most efficient layout, consider Claritick today, offered at MyDev.com
For any questions, contact: hello@claritick.com or call: (224)279–1076
